What do people look for in a house washing company before hiring them?

Some house wash companies and businesses in NZ stand out more than others. They are more frequently recommended, more often seen out and about, and have dozens of glowing reviews all over the internet.

If you have been thinking about starting your own exterior cleaning business, you may be wondering what you need to do to ensure your business will become like those you envy. Sometimes, it involves looking at what people consider before hiring a house wash company, such as these factors below.

Promptness and Reliability

When a house wash company employee says they will turn up on a particular day and within a specific timeframe, you expect just that. You may arrange your day around their visit, making sure you’ve secured your pets and have removed the personal items from around the house.

If the house wash team is hours late or doesn’t show up at all without any communication, that can have a significant impact on their reputation. If you’re looking at entering the exterior cleaning industry, organising your time and prioritising communication can be crucial.



Quality Workmanship

Taking pride in your craft is one way to help you stand out from the crowd in the competitive exterior cleaning industry. However, even if you’re the master of house washing, that may not set you apart as much as you may hope it does.

Sometimes, you have to go the extra mile with your quality workmanship. This can involve taking care of windows, gutters, and even alerting owners to potential problems, such as broken roof tiles or roof nails that are working loose over the years. Your care and expertise can be what makes customers request your services time and time again.



Pricing

Setting your house wash services costs in New Zealand can be one of the most challenging parts of your business when you’re getting it off the ground. You want to be a desirable option for Kiwis, but you also don’t want to undercut yourself and risk not making any money.

It’s crucial to strike a balance between making sure your customers feel like they’re getting their money’s worth and making sure you’re able to make a profit. When you join a franchise, you may be able to benefit from set pricing structures that take your costs into account and allow you to set sensible customer prices.



Customer Care

Some property owners want a quick house wash during the summer months so they can spend more time enjoying their holidays rather than maintaining the house. Others like the complete service, from roof wash, gutter cleaning, house wash and cleaning the driveway and all hard surfaces.

Given that every customer is different, your level of customer care should also be different. Essentially, you can’t apply a ‘one size fits all’ approach to your exterior cleaning services. When you first talk with a prospective customer, listen to their needs. Find out what they want, what they don’t want, and their reasons for hiring you in the first place. Knowing this information can help you provide a level of service they’re happy with.



Health and Safety

You may not think that most homeowners don't care about your health and safety measures as long as their house gets washed, but that can be far from the truth.

More and more people are starting to take workplace health and safety seriously, and lawn care is no different. If you want to stand out for the right reasons, conduct yourself in a professional manner.

Wear ear and eye protection when required, drive safely in your vehicle, ensure your soaps and chemicals are stored safely away from kids and the general public and maintain social distancing during various COVID-19 alert levels. These are all small things that may make a world of difference.



Minimal Interruptions

One of the most common reasons why people hire house wash companies is to avoid interruptions in their busy day. They don’t want to stop what they’re doing to wash their own house or avoid doing fun things just because the house is turning green.

You can return the favour by making sure you limit the interruptions in your customer’s day, as well. Don’t block driveways or mow early in the morning or late in the evening. Avoid intruding on neighbouring properties and be mindful of hours that don’t work for your customers, such as during lunchtime or once the kids are home from school.



Reputation

When people start looking for a house wash service near them, they want to choose the one with the best reputation. Is that going to be yours? When you consider all the previous points, you stand a good chance of being well respected in your community.

When you’re proud of what you do and committed to providing excellent service, consider setting up platforms for customers to leave testimonials and reviews. Social media and Google Reviews can be ideal ways to build your reputation in the digital space.



Time to Join a House Wash Franchise?

Now that you know what it takes to become a highly regarded house wash service provider in your community, you can be on your way to being just that. It can be worth keeping this information in mind when the time comes to join a franchise business like Wash Rite